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The Social Launchpad Privacy Policy

PRIVACY POLICY
Your Privacy and The Social Launchpad
The Social Launchpad is committed to protecting your privacy and upholding your rights when you use our website and services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR).

By accessing or using our website, services, or social media platforms, you consent to the practices described in this Privacy Policy.

Who We Are & How to Contact Us
The Social Launchpad is based in Gold Coast, Australia. We provide services to social media managers and marketers.

For privacy-related questions or concerns, you can contact us by submitting an enquiry through our contact form on The Social Launchpad website.

Our Role in Your Privacy
If you are a customer, subscriber, or visitor to our website or social media channels, this Privacy Policy applies to you.

Our Responsibilities
  • We determine how and why your data is processed in connection with our products and services.
  • We do not sell or rent your personal information to third parties.
  • We are committed to protecting your privacy and ensuring you understand what data is collected and how it is used.

Your Responsibilities
  • Please read this Privacy Policy and our Terms & Conditions (insert link).
  • Ensure any third-party data you provide is shared with proper authorisation for us to process it in accordance with this Privacy Policy.

How We Collect Your Data
We collect data when you:

  • Visit our website or interact with us online.
  • Purchase our products or services, such as courses, templates, or coaching programs.
  • Submit information through forms, landing pages, or email.
  • Participate in promotions, giveaways, or surveys.
  • Engage with us on social media (e.g., commenting, direct messaging).
  • Consent to cookies or other tracking technologies.
  • Voluntarily provide personal information for any reason.

Types of Data We Collect
We may collect the following types of data:

  • Contact Information: Name, address, email, and phone number.
  • Payment Information: Bank or credit card details when making a purchase.
  • Business Information: Name, history, and relevant details of your business.
  • Usage Data: IP address, browser type, operating system, time zone, and activity on our website.
  • Interaction Data: Records of purchases, social media engagement, and participation in webinars or events.

How We Use Your Data
We only use your data for specific purposes where we have a legal basis to do so, such as:

  • Delivering our products and services.
  • Operating and improving our website.
  • Providing customer support.
  • Sending marketing communications with your consent.
  • Conducting research and gaining feedback on our offerings.
  • Complying with legal obligations.

We may also disclose your data:

  • To service providers assisting us in delivering products and services (e.g., payment processors, email providers).
  • If required by law or with your consent.

Google Analytics & Cookies
We use Google Analytics and similar tracking technologies to analyse website traffic and optimise our services. This may include cookies or web beacons to track your activity on our site or display targeted advertising based on past visits.

You can opt out of Google Analytics tracking here. To manage cookies, you can adjust your browser settings. Blocking cookies may limit the functionality of our website.

Your Rights
You have the right to:

  • Access information we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Withdraw consent for marketing communications at any time by unsubscribing or contacting us.
  • Request that we delete your data (subject to legal retention requirements).

To exercise these rights, contact us through our website.

Data Security
We take reasonable steps to protect your personal information through secure storage, password protections, and PCI DSS-compliant payment providers. However, no system is entirely secure, and we cannot guarantee the complete safety of your information.

Data Retention
We retain your data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. Once no longer required, your data is securely deleted or anonymised.

Third-Party Services
We may share your data with trusted third parties such as:

  • Payment processors (e.g., Stripe).
  • Email and marketing platforms (e.g., Flodesk, Brevo).
  • Analytics and social media platforms (e.g., Google Analytics, Facebook).

These parties only access your data to the extent necessary to assist us in delivering services.

Marketing Communications
We will only send you marketing materials if you’ve opted in. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

Age of Consent
By using our site, you confirm that you are of legal age in your state or territory. We do not knowingly collect data from individuals under this age.

Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Please check back periodically for the latest version.

Effective Date: 17 NOVEMBER, 2024